Your privacy matters to us. This Privacy Policy explains how mineph collects, processes, stores, and protects your personal information in accordance with Republic Act No. 10173, the Data Privacy Act of 2012, and all applicable PAGCOR regulations.
As a Filipino player, the Data Privacy Act of 2012 grants you meaningful rights over your personal information
You have the right to request a copy of all personal data mineph holds about you at any time. We will provide a complete data summary within thirty (30) days of your verified request.
If any personal information held by mineph is inaccurate or incomplete, you have the right to request correction. Updates to account details can be made directly through your mineph account settings.
Subject to legal retention obligations under PAGCOR regulations and Philippine AML laws, you may request deletion of your personal data. Certain records must be retained for regulatory compliance and cannot be erased on request.
You may object to the processing of your personal data for direct marketing purposes at any time. Opt-out requests for promotional communications will be processed within ten (10) business days.
You may request your personal data in a structured, commonly used, machine-readable format. mineph will provide an electronic copy of your data suitable for transfer to another service provider.
If you believe mineph has not handled your personal data in accordance with Philippine law, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy describes how mineph ("mineph," "we," "us," or "our") collects, uses, discloses, stores, and protects the personal information of individuals ("you," "your," or "User") who access or use the mineph online gaming platform at mineph.cam and any associated mobile applications or services (collectively, the "Platform").
This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and all relevant issuances of the National Privacy Commission (NPC) of the Philippines. It also reflects our obligations as a PAGCOR-licensed online gaming operator, which includes specific data governance and anti-money laundering recordkeeping requirements.
By accessing the mineph Platform or creating an account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein. If you do not agree, please discontinue use of the Platform and do not create an account.
mineph is the data controller responsible for the personal information collected and processed through this Platform. As data controller, mineph determines the purposes and means of processing your personal data and is accountable for ensuring such processing complies with the Data Privacy Act of 2012 and all applicable regulations.
mineph has designated a Data Protection Officer (DPO) responsible for overseeing data privacy compliance. For all privacy-related inquiries, requests to exercise data subject rights, or concerns regarding this Policy, please contact our Data Protection Officer at the details provided in Section 14 of this Policy.
When you register for a mineph account, complete verification processes, or interact with our Platform, we collect the following categories of personal information:
When you access and use the mineph Platform, we automatically collect certain technical and behavioral information:
mineph may receive personal information about you from third parties, including:
mineph processes your personal information for the following specific, legitimate purposes:
Under the Data Privacy Act of 2012, mineph processes your personal information on the following legal bases:
mineph engages trusted third-party service providers who process personal data on our behalf under strict data processing agreements. These include game content providers, payment processors (GCash/Maya/banking partners), cloud infrastructure providers, identity verification services, and customer support platform operators. All service providers are contractually required to process data only as instructed by mineph and to maintain appropriate security standards.
mineph is legally required to share certain personal and transactional data with Philippine regulatory authorities including PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), and other government agencies when required by law or court order. Such disclosures are made strictly in compliance with applicable legal requirements.
In the event of a merger, acquisition, restructuring, or sale of substantially all assets of mineph, personal data held by mineph may be transferred to the successor entity, subject to the same privacy protections described in this Policy.
mineph does not sell, rent, lease, or otherwise commercially disclose your personal information to third parties for their independent marketing or commercial purposes.
mineph's primary data processing and storage infrastructure is located within the Philippines. However, some of our service providers and game content partners may be located in other jurisdictions, which may result in personal data being transferred to and processed in countries outside the Philippines.
Where such international transfers occur, mineph ensures that appropriate safeguards are in place, including contractual data protection clauses consistent with NPC requirements and the Data Privacy Act of 2012. We conduct due diligence on all cross-border data recipients to confirm that equivalent data protection standards are maintained.
mineph retains personal data only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with legal retention obligations:
Upon expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with NPC-approved data destruction procedures.
mineph implements a comprehensive information security program designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:
In the event of a personal data breach that is likely to result in serious harm to affected individuals, mineph will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected Users as soon as reasonably practicable, in accordance with the Data Privacy Act of 2012 and NPC Circular No. 16-03.
The mineph Platform uses cookies — small text files placed on your device — and similar tracking technologies to operate the Platform, analyze usage, and improve your experience. We use the following categories of cookies:
You may configure your browser to refuse or delete cookies; however, disabling essential cookies will impair your ability to access and use the mineph Platform. mineph does not use third-party advertising or social media tracking cookies.
The mineph Platform is strictly for individuals aged 21 years or older, as required by PAGCOR regulations governing online gaming in the Philippines. mineph does not knowingly collect personal information from individuals under 21 years of age.
If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete all collected data, and take appropriate measures in accordance with PAGCOR's underage gaming protocols. If you believe a minor has created a mineph account, please contact us immediately at [email protected].
To exercise any of your rights under the Data Privacy Act of 2012 — including access, rectification, erasure, objection, or data portability — please submit a written request to mineph's Data Protection Officer using the contact details in Section 14.
Your request must include sufficient information to verify your identity (to protect against unauthorized data access requests). mineph will respond to all legitimate data subject requests within thirty (30) days of receipt. In cases of complex or multiple requests, the response period may be extended by a further sixty (60) days with notice to you.
If you are dissatisfied with mineph's handling of your data privacy rights request, you may file a complaint with the National Privacy Commission of the Philippines through their official channels.
mineph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. All amendments will be posted on this page with a revised effective date. For material changes that significantly affect how we process your personal data, we will provide advance notice through your registered email address or a prominent notice on the Platform. Your continued use of mineph services following the effective date of any amendment constitutes your acceptance of the revised Policy.
For all data privacy inquiries, requests to exercise your data subject rights, complaints, or questions about this Privacy Policy, please contact the mineph Data Protection Officer:
mineph is committed to responding to all data privacy requests within the timeframes prescribed by the Data Privacy Act of 2012 and relevant NPC circulars.
Everything you need to understand your rights and mineph's commitments
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View Resources →Find answers about your account, data requests, payment methods, and how mineph handles your personal information.
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About mineph →Your data is protected by the Data Privacy Act of 2012. Your funds are regulated by PAGCOR. Your privacy is our responsibility. Join mineph — the platform Filipino players can trust. Must be 21 or older.